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This website (the “Site”) and domain name are operated and owned by Hisso Limited (“we/us/our/Hisso”), a company registered in Hong Kong (CR No.: 1908190). Access to and use of this Site and the products and services available through this Site (collectively, the “Services”) are subject to the following terms and conditions (the “Terms and Conditions”).


By using the Services, you are agreeing to all of the Terms and Conditions, which, together with the Privacy Policy, may be updated by us from time to time without notice. You should check this Site regularly to take notice of any changes we may have made to these Terms and Conditions. Please understand that if you refuse to accept these Terms and Conditions, you are not allowed to use the Services or order any products from our Site.


Cybercrimes

  1. You may not misuse this Site by knowingly introducing viruses, Trojans, worms, logic bombs or other materials which is malicious or technologically harmful. You will not attempt to have any unauthorized access to this Site, to the server which hosts this Site or to any other servers, computers or databases related to our Site. You undertake not to attack this Site via a denial-of-service attack or a distributed denial of service attack. By breaching this provision, you may commit a criminal offence under the applicable regulations. We will report any such breach to the relevant law enforcement authority, and we will co-operate with the appropriate authority to disclose the identity of the hacker. In the event of such a breach, your right to use this Site will be terminated immediately.
  2. We will use reasonable care and skills to ensure that this Site is safe, secure, and free from bugs, viruses and other defects. Nonetheless, we have no liability for any loss or damage resulting from any denial-of-service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this Site or from the downloading of the contents thereof or of such contents to which this Site redirects.


Intellectual Property

  1. Hisso, its logo and certain product names are trademarks of Hisso Limited (the “Trademarks”). All materials on this Site, including the texts, information, graphics, logos, designs, layouts, downloads, pricing, products and services (the “Content”) is owned by or licensed to Hisso. You must not reproduce, transmit, adapt, distribute, sell, modify, publish, or store Content or Trademarks for any purpose, other than with the prior written consent of Hisso, or as permitted by law. All rights of Hisso Limited are expressly reserved.
  2. No license to the use of such Trademarks is granted to you under the Services or by your use of the Services. Your misuse of our Trademarks displayed on the Services is strictly prohibited. You are also advised that we may fully enforce our intellectual property rights under the law, including through civil remedies and criminal prosecution.


License and Use of Site

  1. By accepting the limited license, we grant you to access and make personal use of the Site, you warrant that you are at least 18 years old or are capable of entering into binding contracts.
  2. You must not (i) use the Site in breach of any applicable laws or regulations; (ii) make any speculative, false or fraudulent orders (failure to do so will lead to the cancellation of your order and our entitlement to inform relevant authorities as we see fit); (iii) impersonate or misrepresent your affiliation with any person or entity, including another person’s name or likeness, or provide false details of your account; (iv) use the Site to harm, abuse, harass, stalk, threaten or otherwise offend others; (v) reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit the Site or any portion of the Site for any commercial purpose without express written consent of Hisso; (vi) frame or utilize framing techniques to enclose any trade mark, logo, or other proprietary information (including images, text, page layout, or form) of Hisso without express written consent from Hisso; (vii) gather data by using any data mining, robots, or similar data extraction tools; (viii) interfere with, disrupt, or create an undue burden on the Site; (ix) perform any act that may interfere with the operation of our Site, or abuses the services provided by our Site, e.g. including but not limited to making frequent returns or exchanges; (x) perform resale, re-resale, or other acts of purchasing products through this service for the purpose of profit; (xi) perform actions that cause or may cause inconvenience, disadvantage, or damage to other users, third parties or Hisso; (xii) fraudulently apply for or holding multiple membership registrations (the membership application may not be approved if the applicant has had his/her membership cancelled in the past); and (xiii) perform any act that qualifies as a negative user based on our evaluation of their activity on our Site.
    In the event that any of the items above apply to the user, the Company may suspend the provision of this service or cancel the membership without giving prior notice to the user.
  3. If you believe that a user has breached any of the above conditions, please contact us at onlinestore@hissohk.com.
  4. Hisso reserves the right to block or suspend any user of the Site, and to modify or remove any material uploaded, posted, transmitted, or otherwise made available on the Site by any user, without notice. By uploading, transmitting, posting, or otherwise making available any material via the Site, you grant Hisso a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, edit and exploit the material in any form and for any purpose, and unconditionally waive all moral rights as defined by the Copyright Ordinance (Cap. 528).
  5. Hisso is not responsible for, and accepts no liability with respect to, any material uploaded, posted, transmitted, or otherwise made available on the Site by any person other than Hisso. Hisso does not endorse any opinion, advice or statement made by any person other than Hisso.
  6. You agree to fully indemnify Hisso and each of the officers, employees, agents, contractors, suppliers and licensors (the “Affiliates”) of Hisso in respect of any liability, loss or damages (including all legal and other costs on a full indemnity basis) suffered or incurred by them arising (in whole or part) out of the breach of or failure to comply with any of these Terms and Conditions, or any other default or wrongful conduct in relation to the subject matter of these Terms and Conditions, on the part of you or any of your affiliates.


Products and Availability

  1. In describing the products available to purchase online, Hisso attempts to be as accurate as possible. However, Hisso does not warrant that product descriptions or other contents of any Services are accurate, complete, reliable, current, or error-free.
  2. The colors which are shown on the Site will depend on many factors, including your computer display settings and we cannot guarantee that your monitor will accurately reflect the actual color of the products purchased.
  3. The weights, measurements, sizes dimensions and capacities shown on the Site are provided as best estimates. There may be variations in the manufacturing processes, meaning that products delivered may have minor differences in appearance to how they are displayed and described on the Site.
  4. All orders for items are subject to availability. In the event the items are no longer in stock, or we experience supply difficulties, you will receive a full refund by your original means of payment.
  5. We are entitled to pull items from the shelves anytime without prior notice.


Order, Pricing, Promotions, Discounts and Payment

  1. Hisso Online Store and physical stores operates independently. The selling price, discounts and offers are not guaranteed to be the same. Some offers may only be applicable to online purchases which may not apply to our physical stores, and vice versa. At any circumstances, you will not be entitled to a refund for the difference in amount resulting from the abovementioned.
  2. Discounts and discount thresholds exclude delivery charges. Discounts cannot be used in conjunction with any other offers.
  3. Hisso uses all reasonable efforts to ensure that all pricing information on the Site is correct and up-to-date. In case errors (including processing errors) occur, we are under no obligation to provide the items to you at the incorrect (lower) price.
  4. All prices and charges on this Site are in Hong Kong Dollars (HKD).
  5. We reserve the right to reject any offer to purchase a product by you at any time before you receive the Dispatch Confirmation.
  6. To place an order on the Site, you must be a private consumer and not a reseller or acting in the capacity of a company.
  7. When you complete the payment process, you will receive an email confirming receipt of your order (the “Acknowledgement Email”), which is served as an acknowledgement receipt of your order and will not constitute acceptance of your order. A contract between us for the purchase of the goods (the “Contract”) will not be formed until you receive an email confirming your product is shipped from our warehouse or ready for pickup (the “Dispatch Confirmation”).
  8. An order can be paid for by credit card or other methods as more specified in the checkout page. In any case, we do not accept cash or cheques for online purchases.
  9. For any promotion or discount codes to be valid, this should be entered/selected during the checkout process.


Delivery

  1. We will endeavor to fulfill your order for items listed in the Dispatch Confirmation in 3-8 working days. The estimated delivery time is just for reference.
  2. Items offered over this Site are only available for delivery to most of the commercial, industrial, and residential areas in Hong Kong and Macau (excluding post office box addresses, and certain restricted areas, for example those that require special permits).
  3. Except for store pick-up, third-party courtier will deliver the items to the address stated in the order. If you are not at the delivery location at the time agreed, your item(s) will be kept with the third-party courier.
  4. If occasional shortage of stock for certain products arising from delay occurs due to importation, we do not responsible for it and shall give further notice on delivery arrangement.
  5. Phone number must be filled in to receive delivery message or phone call during order processing.
  6. The available delivery options and corresponding delivery fee will be shown during order processing.
  7. Delivery fee and extra charge are not refundable for return delivery under any circumstances.
  8. Regarding SF Express Pick-up Points, please refer to SF Express‘s Official Website.


Risks of Loss and Title to Goods

  1. The risk of loss for the items purchased is passed to you upon our delivery of goods to the carrier.
  2. Ownership of the items will be transferred to you when we receive full payment of all sums due in respect of the items, including delivery charges, or upon delivery to the carrier, whichever is later.


Exchange of Goods

  1. Online purchases could be exchanged ONCE only within 7 days from the date of receipt.
  2. You must contact us via WhatsApp at 52273870 before returning the goods, and provide us with your invoice number, reason for exchange, item(s) to be returned and exchanged, and related photo (if applicable), etc.
  3. All goods to be returned must be unused, unwashed and in its original condition with all packaging, hangtags, and labels intact.
  4. All delivery charges for goods exchange shall be borne by the customer.
  5. No refund unless there is any quality problem.
  6. You are entitled to exchange for item(s) with same price (in original marked price) or under the same promotion offer, yet in any case, no refund shall be entitled.
  7. Innerwear, socks, or any items marked with “non-exchangeable” could not be returned nor exchanged.
  8. Hisso does not take title to the item(s) for exchange until it arrives at our warehouse.
  9. In case of any dispute, the decision of Hisso shall be final and conclusive.


Force Majeure

  1. We will not be responsible for the performance of any obligations under these Terms and Conditions in the case of an event outside of our reasonable control (a “Force Majeure Event”), including but not limited to (i) strikes, lockouts, failures of third-party systems or networks; (ii) acts of god, fire, earthquake, storm, flood, epidemic or other natural disaster; (iii) civil unrest, acts of terrorism, invasion, war (whether declared or not) or threat or preparation for war; (iv) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (v) impossibility of the use of public or private telecommunications networks; (vi) the acts, decrees, legislation, regulations or restrictions of any government; and (vii) any shipping, postal or other relevant transport strike, failure or accidents.


Liability and Disclaimers

  1. We will not be liable to you if we are prevented or delayed from complying with our obligations under these Terms and Conditions by anything you (or anyone acting on your behalf) do or fail to do or due to events which are beyond our reasonable control.
  2. Notwithstanding anything to the contrary in these Terms and Conditions, our liability for losses you suffer arising under or in connection with our breach of these Terms and Conditions (whether in contract, tort or otherwise) is limited to the purchase price of the product(s) you purchased.
  3. We only supply the products for domestic and private use. You agree not to use products and the Site for any commercial, business or re-sale purposes, and we have no liability to you for any wasted management time or lost profits, business, revenue, goodwill, or anticipated savings, or for any loss of, or damage to, data.
  4. To the fullest extent permitted by law, the Site and all information contained therein is provided by us on an "as is" and "as available" basis and we do not guarantee that the Site will be suitable for your purposes and requirements. We take  reasonable care in compiling and presenting the content of the Site, but we can give no guarantee that the content is complete, accurate or up to date.
  5. We make no representations or warranties of any kind, express or implied, as to the operation and availability of this Site or the information, content or materials presented on the Site. You expressly agree that your use of this Site is at your sole risk.
  6. To the extent permitted by law, we hereby expressly exclude all liability (howsoever arising) in connection with any loss, damage and/or expense arising out of or in connection with use of the Site. In particular and without limitation to the generality of the above, we shall not be liable for any loss or damage to computer equipment, software or data; any financial loss; indirect, special or consequential loss or damage.


Transfer of Rights and Obligations

  1. The Contract between you and us is binding for you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of our contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, subcontract or otherwise dispose of our contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
  2. If you are acting as an agent for a principal (including on behalf of your employer), you and the principal, jointly and severally, assume all of your obligations set out in their Terms and Conditions.


Changes to These Terms and Conditions

  1. Hisso reserves the right, at its sole discretion, to change, modify, add, or delete any part of these Terms and Conditions at any time without further notice to you. Hisso recommends that you revisit these Terms and Conditions regularly to keep informed of the current terms that apply to your use of the Site and the delivery of your products.
  2. Your continued access and use of the Site after any changes or updates constitutes your acceptance of the new Terms and Conditions. It is your responsibility to regularly check the Site and determine if there have been any changes to these Terms.
  3. If any of these Terms or any provisions of the Contract are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  4. These Terms and Conditions shall not be altered or modified in any way without the prior written consent of us.


Law and Jurisdiction

  1. These Terms and Conditions are governed by the laws of Hong Kong. Any dispute arising from or related to the use of this Site or to such Contracts shall be subject to the exclusive jurisdiction of the Hong Kong courts.


General

  1. By accepting of these Terms and Conditions and your continued use of this Site, you acknowledge that you have read and understood these Terms and Conditions and you agree to act in accordance with and be bound by them.
  2. These Terms and Conditions (together with the Privacy Policy) set out the entire agreement between us in respect of use of the Site and the sale, purchase, delivery, and use of the products. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms is binding on us unless agreed by us in writing.
  3. Any further queries to this Terms and Conditions shall be directed to our mailbox at onlinestore@hissohk.com.